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Multivendor Network Maintenance Services are the leading cost saving options forNetwork Support coverage. It can easily save you 30% - 60% off your Annual Maintenance costs. More Direct to Expert support, unlimited software bug fixes, advanced hardware replacement, lifetime support for all networking equipment including OEM End Of Life and End of Support products. Support coverage for network systems including: |
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∙ Cisco |
∙Juniper |
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∙Extreme |
∙Foundry |
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∙Brocade |
∙F5 |
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∙Redback |
∙Ericsson |
| (Support options and support features vary according to service levels by each manufacturer) | |
Smarter Choices...
Managing your service contracts can be frustrating and
time-consuming. Opting to rely on a Service Contract Specialist is a smart
alternative to alleviate your frustrations and assure efficiency and ROI
on your hardware investments.
Testimonials
“
Managing the campus software & licensing needs is time consuming and a
headache. Your SLAs have been a great in helping us manage all of our
software and licensing needs. We have been very happy with the pricing
and the service."
~ Kenneth Phillburn, CTS Administrator
"With multiple campuses and branch locations
to accommodate, planning and budgeting is a key component to our
efficiencies. My Digital Dimension rep gives me an early review so
we can plan for contract necessities, upgrades and forecasts early on. "
-
Micheal Choi, VP, Fiscal Management & Planning
"Managing support contracts is my least favorite task. It's a
big cost for the smaller schools. Thanks for making my job easier
and helping us cut costs without loosing the support we need for our
networks."
- Taylor Hicksman, Business Analyst IT
Division
Hardware Service Contracts - vs - Hardware Warranty
Many customers think they receive all the support they need based on the manufacturer's warranty of products (without any service contract). Don't be one of the many who are shocked when they have a product or network issue and find they don't get the support they need. Avoid problem-resolution firedrills - get the right service support from the start.
What is "Warranty"?
A warranty reflects a manufacturers assurance of the integrity of
its product: There is a commitment to the customer that the product will
function correctly. Warranties are usually responsible
for the repair and replacement of 'defective' parts. The replacement or
repair will likely take a minimum of 10 working days.
The following points are NOT usually covered by Warranties:
• Access to the latest software releases
• Onsite Support Technical Engineering Options
• Replacements parts in 1 day, overnight (under warranty you can wait 10
days to two weeks)
• Service Request Fulfillment in 1 hour, 2-hour, 4-hour (under warranty
you can wait several days)
• Access to online and immediate phone support through proprietary Technical Assistance Centers
• Continuous technical support past the warranty
• Full range of patches upgrades and service enhancements in advance
• Access to online Technical resources, tools and knowledge centers
(services vary according to manufacturer ).
Protect your network.
Avoid costly problems.
Remediate network problems immediately.
Avoid problematic fire-drills and associated costly downtime.
...Protect Your Valuable Network with the Right Network Support Coverage Today.
If I already have a Standard Warranty,
Why do I need to buy ADDED Service Contracts
During my warranty
period?
Hardware Maintenance Support contracts provide a much higher level of support than is available through standard warranties.
- First off, warranties are usually good for 90 days or one year, depending on the product/manufacturer. After that you will need a service contract to provide continued coverage.
- There are significant differences between a warranty on a piece of equipment and a service contract covering that same piece of equipment. There are a variety of features and options such as IOS Software and TAC support available through service contracts which may not be covered under standard warranties.
- Support contract services provide more robust levels of support than what is available under a warranty. For most products, warranties are limited in duration (as detailed specifically by product type), whereas support service programs can be purchased to deliver support and maintenance for several years past the warranty period.
You made an investment in your hardware solutions to make your
business more efficient, cost-effective, risk-resistant, and
competitive. Now get the most value from that investment with the right
technical Support program.
- 24/7 tech support service (phone, online, staff)
- Preventative & maintenance hardware services
- Auto remediation: latest patches, fixes, upgrades
- Repair or replacement services
- Extended warranty services
- Minimize downtime trauma with immediate support
- Minimize Network Risks with support program options
- Be in tune with latest IOS updates
- Stay ahead with new features & architecture
Ask us
how we can Simplfy and Save you more on your annual Contract
Maintenance Costs.
Discover significant savings with alternative support options that
can save you over 40% Annually. compare service options on: Cisco, Juniper, Sun, HP and other Service
Contracts...
(Note: services vary according to manufacturer and program selection)
Minor Errors,
Major Consequences.
If your network is down, so is your business. Seemingly small slip-ups can bring a system down causing a standstill in your business productivity and damaged client confidence. Avoid mishaps by choosing the right support coverage – Digital Dimension can help.
What We Do.
Project Portfolio
· Universities & Colleges
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Federal Purchasing Agencies
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Military Operations & Branches
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Banking/Financial Institutions
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Healthcare & Pharmaceuticals
What They Say
Our clients experience the relief of
contracts renewals that come with less complications, reduced risk of
network problems and the pleasure of No-Added Costs for these valuable
services.