Digital Dimension/Smartnet Overview

Smartnet Overview

Your valuable Network is the lifeblood of your business.
Support it and Protect it with the Right support service ."

Global Suppliers of Network & Server Support Contracts

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Learn More About Cisco SMARTNET

and Support Contracts:

Some of the links below will give you a better understanding of coverage options including a definition of terms, service level inclusions, break down by contract options and a comparison matrix of service choices.

For a one-on-one personal assistance with your custom network support needs, email us or call Toll Free at
1-866-316-7550

> CISCO SERVICE PLAN OVERVIEW
> PLAN COVERAGE OPTIONS
> SUPPORT PLANS vs. Warranty
> FAQs

> OPTIMIZING Your SERVICE CONTRACTS
> MANAGING Multiple Service Contracts
• Optimize your Contracts Options
• Add Value / Lower Costs on Overall Contract Costs
• Consolidate, Co-term, Simplify Contracts

Significant Savings on Network Support Services
Multivendor Network Maintenance Services are the leading cost saving options for Network Support coverage. More Realize a cost SAVINGS of 30 - 60%. Direct to Expert support, unlimited Cisco software bug fixes, advanced hardware replacement, Multiven lifetime support for all networking equipment including OEM End Of Life and End of Support products. Support & Coverage for network systems including:
∙ Cisco	∙Juniper
∙Extreme	∙Foundry
∙Brocade	∙F5
∙Redback	∙Ericsson

This page is currently being updated.

We apologize for the inconvenience, for the most upto date information on Cisco and it's SMARTNET support services, please refer to the Cisco webpage or talk to your Cisco Network Maintenance Service Coverage Rep for details or questions

Need to significantly reduce your annual Cisco Smartnet Costs?

Multivendor and Cisco Network Support Options can reduce your annual spend by 30 - 60%. Coverage options for Cisco Networks include Direct to Expert support, unlimited Cisco software bug fixes, advanced hardware replacement, with lifetime support for all Cisco networking equipment including OEM End Of Life and End of Support products.

   ∙ 24x7x365 Direct-to-Expert support
   ∙ Unlimited Cisco Software Bug Fixes
   ∙ Advanced hardware replacement
   ∙ Collaborative Asset Manager: Collaboratively upload, manage, search and
      share all your IT assets in real-time with organization-wide visibility.
   ∙ Software Support
   ∙ Online Tasks Management Tools
∙ Cloud Based IT Asset Manger
   ∙ Multiven lifetime support for all networking equipment including OEM End-Of-Life and End-of-Support products.

*Information contained herein is a general representation, services vary according to support levels chosen. Support options vary by chosen service level plans. For the most up to date and current product & service offering, see manufacturer websites.

Improve Productivity & Increase Operational Efficiencies

Technical & Network Maintenance Support Contracts such as JuniperCare, HP CarePaks, Smartnet, MultiVen, etc... will help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. A proper Technical Service Support Plan can maximize availability and minimize risks for systems running mission-critical applications by delivering:

• Provide ongoing IOS Software updates. Allowing you to efficiently evolve your network infrastructure to address the
    needs of an ever-changing business environment.
• Rapid hardware and IOS software technical problem resolution with 24-hour. Plus global access to an extensive
   team of expert technical engineers to help resolve your network problems—online or on the telephone.
• Knowledge transfer of certified expertise to enhance your in-house technical skill level.
• Advance hardware replacement to help reduce the risk of network downtime. Hardware replacement options include
   2- hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return-for-Repair
• Registered access to an array of powerful online tools. This allows you to more quickly address common network
   problems.
• Around-the-clock, global access to the Technical Assistance Center (TAC)
• Access to the extensive Mfg. knowledgebase and tools a collection of configuration, installation, troubleshooting,
and case management tools.
• Ongoing operating system software updates including both minor and major releases within the licensed feature set
• OS software support to extend the device life with improved security, increased performance,
bandwidth management, new protocol support, and greater interoperability
• Optional proactive diagnostics and real-time alerts (applies to select devices)

Services vary according to manufacturer. Refer to manufacturer for the most current information.

Minor Errors,
Major Consequences.

If your network is down, so is your business. Outages can be extraordinarily expensive in terms of business productivity and damaged client confidence. Avoid mishaps by choosing the right support coverage – Digital Dimension can make the difference.

What We Do.

Project Portfolio

· Universities & Colleges
· Federal Purchasing Agencies
· Military Operations & Branches
· Banking/Financial Institutions
· Healthcare & Pharmaceuticals

What They Say

Our clients experience the relief of contracts renewals that come with less complications, reduced risk of network problems and the pleasure of No-Added Costs for these valuable services.

Smartnet Overview

Global Suppliers of Network & Server Support Contracts

While this page is being updated... Learn More About Cisco SMARTNET