"Digital Dimension is the
best vendor
so far their prices are much more reasonable than any other vendors.
Digital Dimension staff is very knowledgeable. .. I always get my
renewal contract with them on time and I am very satisfied with
their services. I am sure I will be using them in the future
as well."
- Ifran Kahn
Data Communication
Network Manager
Testimonial
"It's always a pleasure doing business with
Digital Dimension.
From procuring products to securing services, our experiences
have always been positive.
Thank you."
- Robert J. Scire
Associate Director ITS
To learn more about your discounted purchasing options, call
your Digital Dimension Consultant today.
Commercial Licensing
Educational Licensing
Government Licensing
* Digital Dimension shall not be held liable for changes made or
directed by individual Manufacturers regarding their products and
services including changes, updates, terminations and revisions to their
products, services policies, terms and conditions. This information is
deemed to be accurate but is not guaranteed. Changes to manufacturer
products, services, contract terms and agreements may be made by
proprietary manufacturers without notification. Refer to the
manufacturers website for most recent products, service terms,
agreements and policies.
Cisco SMARTnet
Simplify Your Renewal. Save More.
No-Cost / Value Added
Services Simplifying Your Contracts
Reduce Risk. Enhance your Network Operational Efficiency &
Manageability
$100 Gift Cards Rewards
Rewards for the purchases you make.
Digital Dimension offers our value to
any size business. Whether your business has a few Cisco
devices, or thousands, Digital Dimension's team of SMARTnet experts work to relieve the hassles, headaches
and costly complications of your SMARTnet contracts.
Here's how we enhance your SMARTnet:
We manage all adds,
changes and credits; finding significant
savings for our clients. Contracts are
updated, issues are resolved, expiration dates are
corrected, unknowns assets are inventoried and
credits are distributed.
With these
NO-COST Value Added Services, you can relax knowing
your network is backed by the right SMARTnet coverage.
ENJOY the added Savings your Digital Dimension SMARTnet
Expert put back in your budget!
With greater reliance on your Cisco-powered network for
internal operations, e-business initiatives and VOIP
phone systems, you can't afford to be unprotected. Many
of our clients are surprised to learn they have expired
contracts.
Don't lose Cisco help desk access and
software updates.
Avoid problem resolution "fire drills."
Avoid unbudgeted equipment replacement
costs.
Avoid the confusion, exposure and budget issues of
multiple contract termination
dates.
Don't lose revenue and/or experience
downtime due to equipment failures.
Avoid distraction from your core business
and responsibilities.
Don't miss the latest IOS updates.
Time and Money Savings.
Invested Savings/Value
ADDED Services
A typical Cisco client can invest
hundreds of hours per year to manage their SMARTnet
contracts. Digital Dimension's SMARTnet Experts will
help reduce the burden of this process; saving you the man power,
the time and most importantly...the headaches. To top it all
off, Digital Dimension provides these value added services
free-of-charge.
Cross examine all contract and device data.
Correct all misaligned assets according to Cisco Database.
Remedy duplications, uncovered equipment and other
errors
Update inventories, align devices, locations and coverage
under each contract
Coordinate assets with correct coverage and contract expiration
dates (By selecting the correct
coverage, you'll avoid unnecessary spending)
Realize SMARTnet credits for contract
changes or deletions
Apply your credits to future SMARTnet
purchases, upgrades and renewals.
Pro-Rating, Co-Terming, Consolidation Multiple Contracts
Grant CCO access.
Grant access to Cisco's online web tools.
Automated contract expiration notifications.
Receive the latest IOS updates.
We give our clients the chance to breath easy,
knowing their contracts are not only current and appropriately
managed, but that their contracts now come with less complications
and a reduced risk of network problems...all at No-Added Costs!
(No-Cost Added services are services
offered only through Digital Dimension's SMARTnet Services Division
and do not cover the cost of SMARTnet itself.)
SMARTnet Contract
Options
Cisco Technical Support Services help protect your
network investment enabling you to extend and
enhance the operational lifetime of your networking
devices and Cisco IOS®
Software.
Cisco SMARTnet Onsite support includes all of the benefits of
SMARTnet support, plus it provides your company with the added
assurance of a trained field engineer who installs replacement
parts at your site. Cisco SMARTnet and SMARTnet Onsite support
takes advantage of Cisco technology expertise and best practices
to help ensure that your network operates efficiently and
benefits from the most up-to-date software releases.
Cisco Technical Support Services
Cisco SMARTnet® helps enable
improved productivity and can increase
operational efficiency by complementing your in-house resources with
world-class networking expertise. Cisco SMARTnet support can
maximize availability and minimize
risks for systems running
mission-critical applications by delivering:
Ongoing Cisco IOS Software updates
This allows you to efficiently
evolve your network infrastructure to address the needs of an
ever-changing business environment.
Rapid hardware and Cisco IOS software technical problem resolution
with 24-hour.
Plus global access to an extensive team of expert technical
engineers to help resolve your network problems—online or on the
telephone.
Knowledge transfer of Cisco expertise
to enhance your in-house technical skill level.
Advance hardware replacement
to help reduce the risk of network downtime
Registered access to an array of powerful online tools.
This allows
you to more quickly address common network problems.
Around-the-clock access
tocomprehensive technical information and
a collection of configuration, installation, troubleshooting, and
case management tools.
A broad base of expertise in networking technology, including voice, video, and data
communications
- Cisco Systems, Inc.
SMARTnet and
SMARTnet
Onsite Entitlements
Major and minor maintenance releases of Cisco IOS® Software via
Cisco.com or media (upon request)
Registered access to Cisco.com 24x7
24x7 access to Cisco Technical Assistance Center (TAC) via phone, email or
through Cisco.com
Advance hardware replacement. Four delivery options are
available, depending on response time requirements.
SMARTnet 8x5xNext Business Day
Delivery of hardware replacement parts the next business
day, provided that the request is received before 3 p.m. local time
SMARTnet 8x5x4
Delivery of hardware replacement parts, from 9 a.m. to 5
p.m., Monday through Friday, within four-hour response time
SMARTnet 24x7x4
Delivery of hardware replacement parts, 24 hours a day,
7 days per week, within four-hour response time
SMARTnet 24x7x2
Delivery of hardware replacement
parts, 24 hours a day, 7 days per week, within two-hour response time.
Onsite field engineer (SMARTnet Onsite only), depending upon
delivery options listed above
Comparison Matrix
Cisco Systems Complete
Service Packages
Description
Technical
Assistance
Hardware
Advance Replacement
Dispatch
Field Engineer
Cisco
Connection Online (CCO)
Operating
Systems Software Upgrades
Network
Management Software Upgrades
Other
Features
Packaged
Extended Return to Factory Warr.
No
Not
Applicable
No
24
hours a day, 7 days a week (Guest Only)
No
No
Hardware
Failure: Return for replacement, 15 day turnaround
Packaged Advanced Replacement
1
telephone-based technical support incident from TAC
Next
business day, Monday - Friday
No
24
hours a day 7 days a week
No
No
Not
Applicable
Packaged
Software Application Support Plus Upgrades
24
hours a day 7 days a week for priority 1&2 situations
Not
Applicable
No
24
hours a day 7 days a week
Not
Applicable
Unlimited
Not
Applicable
Packaged
SMARTnet 8x5xNBD
24
hours a day 7 days a week for priority 1&2 situations
Next
business day, Monday - Friday
No
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
Packaged
SMARTnet Onsite 8x5xNBD
24
hours a day 7 days a week for priority 1&2 situations
Next
business day, Monday - Friday
Yes
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
Packaged
SMARTnet 8x5x4
24
hours a day 7 days a week for priority 1&2 situations
Within
4 hours, Monday - Friday between 9am and 5pm PST
No
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
Packaged
SMARTnet 24x7x4
24
hours a day 7 days a week for priority 1&2 situations
Within
4 hours, 24 hours a day, 7 days a week
No
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
Packaged
SMARTnet Onsite 8x5x4
24
hours a day 7 days a week for priority 1&2 situations
Within
4 hours, Monday - Friday between 9am and 5pm PST
Yes
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
3
year Packaged SMARTnet 8x5xNBD
24
hours a day 7 days a week for priority 1&2 situations
Next
business day, Monday - Friday
No
24
hours a day 7 days a week
Unlimited
No
Not
Applicable
Packaged
SMARTnet Onsite 24x7x4
24
hours a day 7 days a week for priority 1&2 situations
Cisco SMARTnet Contracts
Testimonials:
CISCO
DEALS
