What Are Service Contracts?
Protect your Network and valuable Hardware Investment with
Technical  Service Contracts & IT Maintenance Support Contracts

PREVENTATIVE SUPPORT.  After spending large budgets on necessary network equipment, make sure your investment is protected and supported with a comprehensive Maintenance & Support Plan.  Service Contracts cover the vital services that uphold your network hardware. Network Hardware Service Contracts are above and beyond the standard manufacturer warranties.  They offer scalable service levels which provide you with vital product and technical support assistance direct from the manufacturer. 

Service Contracts offer support to your valuable network gear providing you with:

• Onsite Hardware Support: 2 or 4 hour response time / 5 or 7 Days
• Hardware Replacement: Next Business Day or Same Day Ship
• Extended Equipment Coverage
• Onsite Engineering Options
• Phone Support
• Software application support
• IOS Software support & Updates
• Online proprietary tools and assistance
• Technical Assistance Center online & phone support

(services vary according to manufacturer and service levels).
Service Contracts Reduce Your Risk.... Of Network Problems. 

 

Hardware Service Contracts - vs - Hardware Warranty

Many customers think they receive all the support they need based on the manufacturer's warranty of products (without any service contract).  Don't be one of the many who are shocked when they have a product or network issue and find they don't get the support they need.  Avoid problem-resolution firedrills - get the right service support from the start.

 
What is "Warranty"?

A warranty reflects a manufacturers assurance of the integrity of its product: There is a commitment to the customer that the product will function correctly. Warranties are usually responsible for the repair and replacement of 'defective' parts. The replacement or repair will take a minimum of 10 working days.

The following points are NOT usually covered by Warranties:

• Access to the latest software releases
• Onsite Support Technical Engineering Options
• Replacements parts in 1 day, overnight (under warranty you can wait 10 days to two weeks)
• Service Request Fulfillment in 1 hour, 2-hour, 4-hour (under warranty you can wait several days)
• Access to online and immediate phone support through proprietary Technical Assistance Centers
• Continuous technical support past the warranty
• Full range of patches upgrades and service enhancements in advance
• Access to online Technical resources, tools and knowledge centers
(services vary according to manufacturer ).

Protect your network. 
Avoid costly problems. 
Remediate network problems immediately.
Avoid problematic fire-drills and associated costly downtime. 

               ...Protect Your Valuable Network with the Right Network  Support Coverage Today.

 

 

If I already have a Standard Warranty,

Why do I need to buy added Service Contracts during my warranty period?

 

Hardware Maintenance Support contracts provide a much higher level of support than is available through standard warranties.

-  First off, warranties are usually good for 90 days or one year, depending on the product/manufacturer.  After that you will need a service contract to provide continued coverage.

- There are significant differences between a warranty on a piece of equipment and a service contract covering that same piece of equipment. There are a variety of features and options such as IOS Software and TAC support available through service contracts which may  not be covered under standard warranties.

- Support contract services provide more robust levels of support than what is available under a warranty. For most products, warranties are limited in duration (as detailed specifically by product type), whereas support service programs can be purchased to deliver support and maintenance for several years past the warranty period.

You made an investment in your hardware solutions to make your business more efficient, cost-effective, risk-resistant, and competitive. Now get the most value from that investment with the right technical Support program. 
- 24/7 tech support service (phone, online, staff)
- Preventative & maintenance hardware services
- Auto remediation: latest patches, fixes, upgrades
- Repair or replacement services
- Extended warranty services
- Minimize downtime trauma with immediate support
- Minimize Network Risks with support program options
- Be in tune with  latest IOS updates
- Stay ahead with new features & architecture

Ask us about details for a comparison on Cisco, Juniper, Sun, HP and other Service Contracts...
Technical Support Programs Make Better use of your Network Solutions!

(Note:  services vary according to manufacturer and program selection)

 

 

MAXIMIZING Returns on Service Contracts 

So often our clients find these contracts expensive, cumbersome and complicated.  For that reason, we've made it our job to know these contracts inside and out --- giving you the inside edge on the best coverage options.  We can make service contracts work to the tilt - providing you coverage where you need it most on the budget you have to consider.

Alleviate service contract complications, understand your Hardware Maintenance Service Contracts and ultimately save.  Our Service Contract Experts will walk through a proven 3 Step Process to achieve your goals.

 

 

	Contact Us/ Info... We're here to help you put it all together - From Hardware to Software to Engineering assistance. Contact Us Toll Free (866) 316 -7550 Phone (201) 391 - 8644