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SMS Global Leader in Premium Multi-vendor SERVER Maintenance Services DELIVERS RESPONSIVE INDEPENDENT MAINTENANCE THAT IS SIGNIFICANTLY LESS EXPENSIVE THAN THE MANUFACTURER. Since 1981, customers have found SMS Server Maintenance Services an exceptional choice for responsive, local, multi-vendor systems maintenance. If your goal is to reduce the cost of IT maintenance, while improving service levels, SMS makes for a great alternative to OEM maintenance. With locations, inventory, and staff nearby, you are ensured to you receive the service levels you need to meet the wide array of systems, storage, and network devices found in your data center.   Why Choose Us ♦  Multi Vendor Support Environment       - Supports Wide Variety of Key Manufacturers     - Blending A Broad Range of Service Levels     - Providing a Single Point of Contact     - Consolidate your SLA reporting and service contracts       into a Single hosted solutions ♦  Global Support Options & Delivery Capabilities ♦  Local Systems Engineers (North America) ♦  Local Engineering Centers (North America) ♦  Stocked Local Spares ♦  In Country Call Centers ♦  Service Levels from from 7x24x365 2-hour    response to Monday-Friday, 8am to 5pm    next-day coverage ♦  Maintenance Integration through SinglePoint™ ♦  Engineers and consultants are W2    employees, "system smart," and    manufacturer trained Reduce IT Spending Costs by 30-60% Show an ANNUAL Savings of nearly 30-60% through the combined use of third party support and maintenance that replaces OEM maintenance. Responsive, Focused, Local Responsive, Focused, Local Support to increase your uptime With local service centers, engineers, and inventory, SMS gets you up and running faster Visibility SMS offers SinglePoint®, our secure web based portal to manage your assets, configurations and performance Flexibility SMS routinely customizes support levels, services, and logistics to meet our clients exact needs. National Access Service Centers are strategically located throughout the world, in order to give you responsive, nationwide, and local coverage. Trained & Official SMS engineers and consultants are W2 employees, "system smart," and manufacturer trained. They combine hardware and software skills to troubleshoot problems quickly and maximize uptime. Delivers Measurable Savings Contact Us to calculate your EXACT savings and plan to expect the same level of saving on your budget ANNUALLY! Consolidate, Simplify Management & Save Consolidate your SLA reporting and service contracts into a Single hosted solutions     II  Server Maintenance and Support The OEM's are in the business of selling new servers. One way to do this is by increasing your post-warranty support costs until you are forced into buying new hardware. This may not be a practical option for you for a number of reasons. SMS employs local engineers, stocks local spares, and has a service center near you. Economical support plans are designed to meet your needs. Service call windows can vary from 7x24x365 2-hour response to Monday-Friday, 8a.m. to 5 p.m. next-day coverage. You determine what each system and/or location needs. Now you can join the thousands of customers who have safely reduced or eliminated their IT capital equipment expenses and kept their current equipment. II  Storage Maintenance and Support   ♦  Have you received your post warranty support notices? ♦  Were you shocked by the amount of these fees? ♦  Are you tired of being driven into unnecessary equipment upgrades by post warranty maintenance costs? Join the thousands of SMS customers who have safely reduced their post warranty storage support costs while controlling their capital equipment expenses by keeping their current equipment. II  Data Center Services SMS Data contracts offers end-to-end management of the assets found in your data center while eliminating many common IT headaches.  Field engineers deliver a number of common IT services such as equipment installation, equipment moves, and asset inventory and service contract reconciliation.   ♦ Move and install IT equipment on Demand. ♦ Right size your service contracts for response time and coverage. ♦ Reduce your capital equipment spending by repurposing equipment. ♦ Safely and securely re-cycle equipment. All SMS contract services are delivered using SinglePoint™ as our point of control. SinglePoint™® ensures proof of service records are kept regarding data erasure, device destruction and environmental compliance.   ♦ Move a Device ♦ Install a Device ♦ Move a Data Center ♦ Reconcile IT Service Contracts ♦ Audit IT Asset Inventory ♦ Erase or Destroy an Asset ♦ Repurpose or Redeploy an Asset II  Maintenance Integration with SinglePoint™ SinglePoint™ is a secure web-based portal application that is the solution to integrate these diverse requirements. It's goal is to provide the functions necessary to assist with all aspects of the life cycle management of your data center equipment. 1. Are you looking for secure asset management from acquisition to decommission? 2. Are you looking to consolidate and co-terminate a wide variety of support contracts? 3. Would you like a single third party support provider or would you like to use the OEM to support your assets? 4. How are you handling your equipment moves? Your software updates? Your network configuration changes? 5. Where do you keep these records? How can you be sure you have them when you need them? 6. Would you like to reduce costs? Holistic systems support takes a lot of expertise and dedication to get right. Since 1981, SMS has been acquiring the expertise, the processes and the people necessary to do the job right. A suite of services that enable Maintenance Integration by: • Supporting a wide variety of manufacturers. • Blending a broad range of service levels. • Providing a single point of contact and • Consolidating your SLA reporting and service     contracts into a single hosted solution. SinglePoint™ processes create value. • Perform a site audit to gather information regarding your data center assets. • Configure singlePoint™ to capture new equipment as it arrives. • Co-terminate SMS support with OEM support, warranty, or warranty uplift to true-up your contracts. • Configure singlePoint™ to attach special configurations, equipment notes, and diagrams to individual assets. • Recycle your asset, returning it to you cleansed so that it can be redeployed. • Destroy your asset and maintain an environmental certificate of destruction within singlePoint™ All of this is available from a single console that allows you to dynamically measure your SLA performance against your contracts with your various suppliers. CONTACT US to learn more about how we can help you reduce your IT maintenance costs through maintenance integration.