Contract Process

Bringing MORE
To Your SMARTnet

	Enhancing SMARTnet / 3 Step Process
	Controlling Your Risk Factor
	Invested Savings / No-Cost /Value Added Services
	FAQ / Frequently Asked Questions

The process is SIMPLE yet THOROUGH:

	STEP 1: ANALYZE	We review and analyze your Cisco assets and contracts. Uncover misses, duplicates and errors.
	STEP 2: RECOMMEND	Our experts recommend areas where you can Consolidate, Synchronize and Save.
	STEP 3: RELAX & ENJOY	We manage all adds, changes and credits; finding significant savings for our clients. Contracts are updated, issues are resolved, expiration dates are corrected, unknowns assets are inventoried and credits are distributed. With these NO-COST Value Added services, you can relax knowing your network is backed by the right SMARTnet coverage. ENJOY the added Savings your Digital Dimension SMARTnet Expert put back in your budget!

STEP 1: ANALYZE

Our first priority is to organize and evaluate your entire contract according to the Cisco databases. Our team of SMARTnet Service Experts will then begin to uncover errors, duplications and discrepancies. We will compile information regarding missing products, expired contracts, unknown inventories, misaligned coverage options and other crucial discrepancies.

* NOTE: All services are Cisco Direct.

STEP 2: RECOMMEND

Our recommendations are what makes the difference in your budget! This is where our Cisco SMARTnet experts help you reorganize your contract data by filtering out all the discrepancies and help you find the appropriate coverage options to maximize your service dollars.

We begin by resolving all vital issues on the current contracts. Once we have restructured your contracts to reflect all updates, our experts begin to process all the added assets, delete duplicates, resolve missing serial numbers, coordinate start and end dates, collect SMARTnet credits for unused contract time, pro-rate, co-term and consolidate. This is where your contract renewal headaches disappear!

The recommendations that your Digital Dimension SMARTnet expert provides you with, will save you significant dollars. Taking away the headaches of managing garbled contracts is even more reason to rely on our SMARTnet Experts!

* NOTE: All services are Cisco Direct.

STEP 3: RELAX

Now that your network is backed by the right SMARTnet coverage, you can RELAX. Once we organize your contract lists, you'll find it much simpler to confront when you most rely on it! ENJOY the added Savings your Digital Dimension SMARTnet Expert put back in your budget!

Before we set you on your way, we will have you set up with a secure Cisco CCO login and provide you with continual services pertaining to your contracts throughout the year.

As your contract anniversary approaches, Digital Dimension will contact you in advance and renew the process cycle for a new year.

* NOTE: All services are Cisco Direct.

SMARTnet
VALUE ADDED SERVICES

Digital Dimension offers our value to any size business. Whether your business has a few Cisco devices, or thousands, Digital Dimension's team of SMARTnet Experts work to relieve the hassles, headaches and costly complications of your SMARTnet contracts.

Controlling Your Risk Factor

With greater reliance on your Cisco-powered network for internal operations, e-business initiatives and VOIP phone systems, you cannot afford to be unprotected. Many of our clients are surprised to learn they have expired contracts.

Don't lose Cisco help desk access and software updates
Avoid problem resolution "fire drills" with misaligned termination dates
Avoid unbudgeted equipment replacement costs
Avoid distraction from your core business and responsibilities
Don't miss the latest IOS updates
Time and Money Savings
Don't lose revenue and/or experience downtime due to equipment failures
Avoid the confusion, exposure & budget issues of multiple contract termination dates

Invested Savings / Value Added Services

A typical Cisco client can invest hundreds of hours per year to manage their SMARTnet contracts. Digital Dimension's SMARTnet Experts will help reduce the burden of this process; saving you the man power, the time and most importantly...the headaches. To top it all off, Digital Dimension provides these value added services free-of-charge (excluding the cost of SMARTnet itself)

Cross examine all contract and device data
Correct all misaligned assets according to Cisco Database
Remedy duplications, uncovered equipment, and other errors
Update inventories, align devices, locations and coverage under each contract
Coordinate assets with correct coverage and contract expiration dates
(By selecting the correct coverage, you'll avoid unnecessary spending)
Realize SMARTnet credits for contract changes or deletions
Apply your credits to future SMARTnet purchases, upgrades and renewals
Pro-Rating, Co-Terming, Consolidation Multiple Contracts
Grant CCO access
Grant access to Cisco's online web tools
Automated contract expiration notifications
Receive the latest IOS updates

All of our clients experience the relief of contracts renewals that come with less complications, reduced risk of network problems and the pleasure of No-Added Costs for these valuable services.

* Digital Dimension shall not be held liable for changes made or directed by individual Manufacturers regarding their products and services including changes, updates, terminations and revisions to their products, services policies, terms and conditions. This information is deemed to be accurate but is not guaranteed. Changes to manufacturer products, services, contract terms and agreements may be made by proprietary manufacturers without notification. Refer to the manufacturers website for most recent products, service terms, agreements and policies.